Refund policy
Thank you for shopping at Appleprints. We appreciate that you chose to purchase our cute items. We understand that buying stationery products can be tricky, so we strive to be as clear and detailed as possible about our products in our descriptions.
Policy Overview:
At Appleprints, all sales are considered final. We do not offer returns or refunds on any items purchased from our store, except in the case of defective or damaged products.
Defective or Damaged Products:
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. You will need to include photographic evidence of the defect or damage. Once we have reviewed the evidence, we will determine the best course of action, which may include a replacement or refund at our discretion.
Non-returnable Items
Please note that the following are not eligible for return or refund:
• Custom or personalised orders.
• Digital downloads.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Order Cancellations:
We do not allow cancellations once the order has been placed as we begin processing orders immediately to ensure timely delivery.
Compliance with UK Consumer Rights Act 2015
As an online store based outside the UK, Appleprints is committed to abiding by the UK Consumer Rights Act 2015 when selling to customers located in the United Kingdom. This means that customers in the UK have the right to return goods purchased online within 14 days of receiving them for a full refund, provided the goods are unused and in their original packaging. Please note that return shipping costs shall be covered by the consumer.
Refund Eligibility: To be eligible for a refund under our policy and the UK Consumer Rights Act 2015, the following conditions must be met:
• The item must be returned within 14 days of receipt.
• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging, with all tags and labels intact.
• You must provide proof of purchase, such as a receipt or order confirmation.
Exclusions: Please note that certain items are exempt from being returned or refunded, including:
• Personalized or customized items.
• Digital products and gift cards.
Return Process: If you wish to return an item eligible for a refund, please contact our customer service team within 14 days of receiving your order to initiate the return process. Our team will provide you with further instructions on how to return the item.
Refund Processing: Once your returned item is received and inspected, we will process your refund within 14 days and issue a credit to your original method of payment.
By shopping with us, you agree to abide by our refund policy and acknowledge your rights under the UK Consumer Rights Act 2015.
Contact Us:
If you have any questions or concerns about your order, please contact us at hello@appleprints.shop